Second, the credit card system was also updated the night after. Trouble is, this also went down, but we had no warning that is would be down when it was. I was actually in the middle of a cash advance transaction and it never printed before we lost connection to the server. Okay, don't panic, we have a backup server for these things. And, as it turned out, that was down, too. So, I had to tell this lady that not only can we not get her money, we don't know if she was charged for it or not. She had to wait for more than 30 minutes to get her cash. She went on about how unbelievable this place is, what kind of service is this, and I don't exactly blame her. So, when it came up, everything seemed okay. But when I closed...
Well, she was charged twice. We had to file an exception, with a memo, with the company the ATMs and cage retrieval systems belong to so that extra charge can be removed. What made that paperwork especially long, however, is the additional effect the server connection loss had on the checks: duplicate numbers. On four of my checks, and who knows how many others for other cashiers, there were different checks with identical numbers. That's just great. In the meantime I hope we don't get an angry customer blaming us for her high credit card bill.
Lastly, as in last night, I dealt with the particularly bossy bosses. My cage supervisor was the same one I never get along with. She lectures everyone regarding how exactly to do their job, because it's the rules (it's not the rules, just her rules). In one night, she told me what kind of paper to print my reports on (legal), and why (to see numbers that are incomplete anyway), where exactly to place my chips in my own bank (my bank is temporary), and why (for people that aren't at work right now), that I need paperwork for every in-cage transaction (even if all I'm doing is handing out a verified strap of 1s for a 100 dollar bill), and why (if someone's not balancing, someone is liable), and that I need my cage tracker program up before I open my window (when I actually don't), and why (when the reason makes no sense, and also is not in any guideline at all).
The other boss that was a prickly one was the vault supervisor. She decided to do every vault transaction by herself, leaving the vault clerks to add up some money and twiddle their thumbs, at the same time making everyone who needs something of a transaction decades behind schedule. My relief was the new guy (who she had a field day with), he ended up miscalculating one of his totals, and needed to start from scratch after 30 minutes of waiting at the vault for money. This made the bank-in for the day shift late, which made my closing time late, as I was the only window open in the main cage.
When I finally closed, I called the vault and asked which window to send my transactions (new procedure, made necessary by poorly designed software). After getting everything ready, I head to the vault and wait my turn. And wait my turn. Mind you, this is getting pretty early in the morning, so I'm sleepy and just leaning on my cart. I have 2 transactions, and I gotta wait for them. After another 30 minutes, it turns out my second transaction needed to be sent to a different window. So, I get back in the program, clear out the second transaction, post it again under a new window (VERY poorly designed program), get back to the vault, collect my money, sign bunches of papers (seeing as now they come in bunches), and get ready to go home. I'm thinking all this time that she simply couldn't tell me beforehand to send it to a different window, when she had all the information she needed to tell me.
But seriously, that new program must be first-year-student-of-software-design quality. It makes more machine logic sense than person logic sense, which means it's a pain in the ass to use. It doesn't matter if I get (which, eh, I do), everyone needs to get it, and not everyone is computer savvy. But it's more than just understanding it, as it is required to fill the needs of everyone who uses it. I'd say it's pretty bare bones in that respect. Out of all the ones to get, my bosses opted for the cheapest. Not a bad idea in most cases, but when it comes to computer programs, and indeed computer hardware, often times, what you pay for is what you get.
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